Regarding service encounters, which is not true?
a. May involve more than one moment of truth
b. Should be avoided
c. May involve a company store or building
d. Involve customer perceptions
Answer: B
Regarding service encounters, which is not true?
a. May involve more than one moment of truth
b. Should be avoided
c. May involve a company store or building
d. Involve customer perceptions
Answer: B
If the answers is incorrect or not given, you can answer the above question in the comment box. If the answers is incorrect or not given, you can answer the above question in the comment box.